FAQ


PAYMENTS How long does it take to confirm my payment? Do your prices include GST? Can I change payment method in an order I've already submitted? How do I pay by Direct Deposit? What is my Credit Cards CVC number? Can I still purchase from you, if I do not have a Credit Card? Can I still purchase from you, if I don't want to give you my Credit Card details? Do you offer Lay-by or Instalment Payments? Why was my Credit Card declined? Is your site secure for Credit Card purchases? What Credit Cards do you accept? Can I pay by Money Order or Cheque? What Payment methods do you accept?	DELIVERY What if I am not at home when you deliver my goods? When will my order be shipped? How long does delivery usually take? What will delivery cost me? How are DDC's delivery charges calculated? Which Carrier/Courier do you use? How do I know when you have shipped my order? Do you deliver to anywhere in Australia? Do you ship to post office boxes? Can I track my parcel delivery online? Are you able to ship to Norfolk Island? Are your Parcels labelled when dispatched and do they have an Invoice attached to them? Do you offer Express Post? I have not received my order, what do I do? What is your policy when items are RTS (Return To Sender)?
WARRANTY & RETURNS What is the procedure for Replacements and Refunds? Can I still return my item if I no longer have the original packaging? If I need to return my item, who pays for the postage costs? How soon do I need to advise you if I no longer want an item? I have received my item but it is damaged, what do I do? I just received my item, but it is faulty, what do I do?